Satisfaction Guarantee
Our booksellers strive to maintain excellent customer service
and satisfaction, including a guarantee of every book as it's
described on our Web sites. You're eligible for a refund within
30 days if you're dissatisfied with your purchase due to an error
on the bookseller's part or if the book doesn't arrive.
Issue
1. Incorrect Book/Not As Described/Damaged
You're eligible for a full refund of the purchase price, including
original shipping costs, if your return is a result of an error
on bookseller's part. If they agree, you'll receive return shipping
too. To receive a refund, you must return your item directly to
the bookseller within 30 days of the estimated delivery date and
in the same condition you received it in.
2. Book Did Not Arrive
You're eligible for a full refund of the purchase price, including
shipping costs, if your book hasn't arrived 15 days past the estimated
delivery date, up until 30 days past. (For example, when the estimated
delivery date is November 1st, the return can be initiated between
November 16th and December 1st.) If the bookseller provides tracking
information indicating the book has arrived, the return is void.
In cases where the book is returned to the bookseller for any
of the following reasons, the refund price includes book price
only: incomplete address, unclaimed, returned to sender, or similar.
3. Changed Your Mind
The majority of our booksellers are happy to accept returns if you’ve changed your mind about a book, but some have store policies not to accept returns for this reason. We recommend contacting the bookseller directly before initiating these returns, as otherwise the return may be cancelled. Please do not ship the book until you’ve received confirmation from the bookseller. If the bookseller accepts your request, you’ll be refunded the price of the book (not including original or return shipping charges).
How to Initiate a Return
Visit Help
Central for instructions on initiating a return and tracking
it online. AbeBooks will also keep you updated throughout the
process by e-mail.
Return shipping is calculated as equal to original shipping costs.
Your refund will be processed to your credit card once the bookseller
receives the book back. We recommend that you use a trackable
method of shipment; if the book doesn't arrive and tracking isn't
provided, the refund will be cancelled.
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